Shipping and Returns Info

Shipping & Return Information

At House of Zalex, we are committed to delivering a smooth, reliable, and satisfying shopping
experience for every customer.

Shipping Information

Orders are processed within a reasonable timeframe after payment confirmation. Delivery
timelines may vary depending on your location, order volume, and shipping conditions.

Estimated delivery timelines: • Within the United Kingdom: 2–7 business days
• International deliveries: 7-14 business days. Also, timelines vary by destination

Customers will receive updates regarding order processing, shipment, and delivery where
applicable.

Please ensure that all shipping information provided during checkout is accurate. House of
Zalex will not be responsible for delays or failed deliveries caused by incorrect customer
information.

Shipping fees may vary depending on location and order size.

Returns & Exchanges

Customer satisfaction is important to us. Eligible returns or exchanges may be accepted under the following conditions:

• Items must remain unused, unworn, and in original condition
• Requests must be made within the approved return period
• Products must be returned with original packaging where applicable

For hygiene and quality assurance reasons, certain items may not qualify for returns or
exchanges.

Refund approvals are subject to inspection and compliance with House of Zalex return
guidelines.

House of Zalex reserves the right to decline return requests that do not meet the stated
conditions.

For return requests, exchange inquiries, or shipping concerns, customers are encouraged to contact our support team promptly.