Returns & Exchanges Policy

Returns & Exchanges

At HOUSE OF ZALEX, every piece is carefully selected to reflect quality, structure, and lasting style. We encourage customers to review sizing and product details carefully before purchasing. However, if something is not quite right, we are here to assist.

Returns & Refund Policy

Our commitment to quality and customer satisfaction

Returns Eligibility

Returns must be requested within 14 days of delivery.

To qualify for a return, items must:

  • Be unworn, unused, and in original condition
  • Have all original tags attached
  • Be free from makeup, fragrance, deodorant, or marks
  • Be returned in original packaging

Items that do not meet these standards will not be accepted and will be returned to the sender.

Store Credit Policy

To maintain the exclusivity and integrity of our collections, approved returns will be issued as store credit.

Store credit:

  • Is valid for 12 months
  • Can be used on any available item
  • Allows you to reselect a piece that better suits your fit or preference

We encourage store credit as it ensures you remain part of the House while selecting something that aligns perfectly with you.

Refunds

Refunds to the original payment method are only issued in the case of:

  • Faulty items
  • Incorrect items sent

All refund requests must be reported within 48 hours of delivery, with clear photographs and your order number.

Exchanges

Exchanges are available for size adjustments, subject to stock availability.

Due to limited quantities, we cannot guarantee availability of specific sizes.

Sale & Limited Items

Sale items, discounted items, and limited releases are considered final sale and are not eligible for return or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed faulty or incorrect.

We strongly recommend using a tracked and insured shipping method, as HOUSE OF ZALEX is not responsible for items lost in transit.

Need Assistance?

Our Customer Care Team is available at hello@houseofzalex.com. Please allow 24–48 business hours for a response.

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