Returns & Exchanges Policy
Returns & Exchanges
At HOUSE OF ZALEX, every piece is carefully selected to reflect quality, structure, and lasting style. We encourage customers to review sizing and product details carefully before purchasing. However, if something is not quite right, we are here to assist.
Our commitment to quality and customer satisfaction
Returns must be requested within 14 days of delivery.
To qualify for a return, items must:
Items that do not meet these standards will not be accepted and will be returned to the sender.
To maintain the exclusivity and integrity of our collections, approved returns will be issued as store credit.
Store credit:
We encourage store credit as it ensures you remain part of the House while selecting something that aligns perfectly with you.
Refunds to the original payment method are only issued in the case of:
All refund requests must be reported within 48 hours of delivery, with clear photographs and your order number.
Exchanges are available for size adjustments, subject to stock availability.
Due to limited quantities, we cannot guarantee availability of specific sizes.
Sale items, discounted items, and limited releases are considered final sale and are not eligible for return or exchange.
Customers are responsible for return shipping costs unless the item is confirmed faulty or incorrect.
We strongly recommend using a tracked and insured shipping method, as HOUSE OF ZALEX is not responsible for items lost in transit.
Need Assistance?
Our Customer Care Team is available at hello@houseofzalex.com. Please allow 24–48 business hours for a response.
Bandage Dresses
