Shipping Information
At HOUSE OF ZALEX, we aim to make your shopping experience seamless from the moment you click Buy to when your order arrives at your door.
International Shipping
We offer worldwide delivery so our curated collections can reach women across the globe.
Once your order is placed and processed, you will receive a confirmation email with tracking details — so you always know where your items are.
Processing Time
Orders are usually processed and dispatched within 1–3 business days. During peak seasons or high-volume periods, processing might take slightly longer — but we always strive to keep things moving quickly.
Shipping Methods & Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–5 business days |
| Europe | 3–7 business days |
| United States & Canada | 5–10 business days |
| Australia & New Zealand | 7–12 business days |
| Rest of World | 6–14 business days |
Shipping Costs
Shipping costs are calculated at checkout and vary depending on your delivery location and the shipping method selected.
Occasionally, we offer complimentary shipping promotions — be sure to join our mailing list to receive early access to exclusive offers.
Order Tracking
Once your package is dispatched, you'll receive an email with a tracking number. This allows you to follow the progress of your delivery directly with the carrier.
If your tracking details look paused or delayed, don't worry — sometimes carriers update their tracking later in the day.
Customs & Import Duties
For international orders, customers may be responsible for customs fees, duties, or taxes levied by your country's customs authority. These charges are not included in the item price or shipping cost, and vary depending on your location.
We recommend checking your local customs policies so you're aware of any potential charges on import.
Delivery Issues
If your delivery is delayed, missing, or damaged during transit, our support team is here to help.
Please contact us with:
- Your order number
- Tracking information
- Photos (if relevant)
We'll work directly with the carrier to resolve the issue as quickly as possible.